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b*rnacle said: I tried to straighten a bent arm on a scale I recieved in the mail. And...it snapped. :roll: How does one replace or claim against the warranty for this? Any prior experiences I could learn from? Thank you, B
R*Pete said: Phone RCBS. RePete.
b*rnacle said: A Canadian office or U.S.?
R*Pete said: Only 1, US. RePete.
w*llwagspal said: Call RCBS Customer Service at 1.800.533.5000 or 1.530.533.5191 Monday through Thursday 6:30 AM - 3:00 PM PST I have always found their customer service to be second to none.
b*rnacle said: Thanks to you both for the directions and suggestions. I tell yah, it was one hell of a charge I was weighing when all of a sudden the arm just gave out :| .... :lol: :lol:
*lberta tactical rifle said: You will need to call RCBS to get a return authorization number , so you can send it to OHAUS scale, they will want the whole kit so it can be calibrated, takes about a month from when you send it, nice folks to do business with. :mrgreen:
s*nray said: RCBS will likely just send you a new one. They're like that.
Sc*tt_N said: RCBS will likely just send you a new one. They're like that. X2
b*rnacle said: Well, this thread gets better with each and every day! :D Glad to hear such positive news. Thanks all for the posts. :wink: